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While the two terms sound very similar functional excellence describes when a company s support functions such as finance or legal perform in a superior way that helps the business excel.
Business excellence department functions. Of course it yields substantial net financial benefits. Whether you are a chief executive senior leader business owner or business advisor using a world class proven management framework in your business will help you gain a better understanding of. The models are holistic in that they focus upon all areas and dimensions of an organisation and in particular factors that drive performance.
Business function or core capability. In many cases when organisational change models are applied in organisations the emphasis is on advocacy and implementation. Aligned organization business excellence programs typically will involve a lot of collaboration and cooperation across levels of hierarchy and across organizational silos.
Operational excellence is sometimes confused with functional excellence. These functions are critical to an organization s success. While this can be an ice breaker when such a program is launched the expected in built need for review rhythms and fact based management approaches will greatly help.
It is applicable to all businesses whether private or public for profit or not for profit and small or large. An integrated collection of proven practices for how a business should operate to become the best it can possibly be i e. Business excellence is defined simply as.
Business excellence i have worked in 4 different global fortune companies and have interacted extensively with directors and managers who come from the business excellence operational excellence continuous improvement or lean six sigma department of different companies. We in the opex community need to take our own medicine a bit by applying the same level of rigor and discipline to the way we manage our function as we would expect from other functions in the business.
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