Business Hours Age Salesforce

I am creating a formula field to display the age of a case.

Business hours age salesforce. The field that case age in. Business hours age seems to be a field that is available only in reports but exhibits some limitations. If isclosed closeddate createddate now createddate this formula works fine and provides an output in days.

But can someone help me to modify this formula to display the age according to our business hours br br ps. This poster notes some odd differences in how business hours age and case age in business hours is calculated which i am at a loss to explain. The case age app doesn t work for what we need.

Hello anyone using case age in business hours package from appexchange is having problems with email2case. 121 00 how can i get the sfdc formula to stop rounding. Thank you for any help.

Now check how case enters the process. I am pleased to announce that we have released an appexchange application called case age in business hours click link for the appexchange listing under the salesforce labs banner. You might try the case age in business hours app on the appexchange.

Today salesforce is allowing business hours age to show on case reports when enabilig the feature with support. We need the age before during and after close. Verify if entitlement process has been defined at your org and business hours will be associated with this entitlement process.

2009 09 23 13 45 36 770 145373 timer 0 error com sforce mail genericclient wed sep 23 13 45 36 west 2009 error 0. Salesforce age in business hours. Formula for case age in business hours.