Business Hours In Zoho Desk

If the end time of task a is 6 am the working hours of the task will be 8 hours.

Business hours in zoho desk. Using zoho support s time based actions managers like tracy can now setup alerts when a client hasn t replied to an important follow up email for an hour. In such circumstances you must be able to select a time zone define business hours and set up holidays so that zoho desk factors that into actions like assigning tickets triggering escalations setting due times etc. 1 1 go to setup tap on business hours 1 2 tap on new business hour 1 3 enter business hour name and select specific hours 1 4 set business hour and tap on the button save.

Zoho desk allows you just to do that. During business hours. Use the business hours to define the working hours of your organization.

Depending on the working hours of your organization you can choose either 24 7 or 24 5 as the business hour. In order to accommodate teams that work. Here is our approach for creating business hours in zoho desk.

Or to send an email when that big client needs support after business hours. You can try. To make communicating this information easier we ve revamped the way business hours and holiday lists work in zoho desk.

These set expectations for your customer and for employees. Perhaps the most crucial consideration one needs to make about time is your hours of operation. In addition if your organization follows different timings on each day or functions on weekends you can customize the business hours to suit.

The beauty is that these alerts work with your business hours as well as plain calendar hours.